🔐 Privacy, Feedback & Complaints
Privacy & Information Handling
At CabemCare, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the NDIS Practice Standards.
What we collect:
Contact information and emergency contacts
NDIS plan and funding details
Health and disability-related information relevant to your support
Notes from coordination, reviews, or progress reports
How we use your information:
To deliver NDIS services you've consented to
To communicate with you and the NDIA (with permission)
To coordinate with your nominated providers
To meet legal and regulatory requirements
Your rights:
Access or update your information at any time
Withdraw consent for sharing (unless required by law)
Request correction of any inaccurate or incomplete information
We store your information securely, restrict access to authorised staff and subcontractors, and retain it only as long as legally required.
For any questions or concerns regarding your privacy, please contact us at:
📧 Email: Cabemcare@outlook.com
📞 Phone: 0428 081 120
Feedback, Complaints & Compliments
We value all feedback — positive or negative — as it helps us improve our services.
How to provide feedback or make a complaint:
Speak directly with your Support Coordinator or Recovery Coach
Email us at Cabemcare@outlook.com
Call us on 0428 081 120
Visit our Contact Us page
Note: A feedback form will be available on our website soon.
If you're not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission:
📞 Phone: 1800 035 544
🌐 Website: www.ndiscommission.gov.au
We respect your right to provide feedback without fear of disadvantage or withdrawal of service.